Refund policy

At Ghost X Development, we take pride in delivering high-quality digital assets and services for gaming platforms. To maintain transparency and ensure customer satisfaction, we want to clearly outline our refund policy.

Due to the digital nature of our products, all sales are considered final once the purchase is completed and the digital assets are delivered. This no-refund policy is standard practice in the digital goods industry and helps us maintain our commitment to quality and service.

Why we do not offer refunds

Digital nature of products

Once digital assets are delivered, they cannot be returned or reclaimed.

Intellectual property protection

Our products represent significant intellectual property that requires protection from unauthorized redistribution.

Detailed product descriptions

We provide comprehensive product descriptions, screenshots, and specifications to help you make informed purchase decisions.

Quality assurance

All our products undergo rigorous testing to ensure they function as described before release.

Support commitment

We offer dedicated support for our products to assist with installation and technical issues.

By completing a purchase, you acknowledge that you have read and agreed to these terms.

• Thoroughly reading the product descriptions, specifications, and requirements.
• Reviewing any provided screenshots, demonstrations, or videos.
• Confirming compatibility with your server or platform.
• Asking any questions you might have through our support channels before completing your purchase.

If you're unsure whether a product suits your server, ask our support team before buying. We're happy to help you decide.

While our general policy is no refunds, in these rare cases we may make an exception:

Non-delivery

If you've completed payment but have not received the purchased product despite following all provided instructions.

Critical product failure

If the product has a fundamental flaw that makes it completely unusable for its intended purpose and our support team is unable to resolve the issue.

Duplicate purchase

If you accidentally purchased the same product twice in a very short timeframe.

These exceptions are addressed on a case-by-case basis and require verification. If you believe your situation falls under one of these exceptional circumstances, please submit a detailed support ticket through our Discord within 48 hours of your purchase.

Instead of offering refunds, we are committed to providing high-quality technical support to ensure your purchased products work as intended. Check the install guide and FAQ, join our Discord community, or open a support ticket for direct assistance from our technical team.

Open the Discord Read the FAQ